AnnouncementsCOVID-19 Precautionary Measures

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A.K.A. New Media has been closely following the spread of the COVID-19 virus to ensure continued delivery of your services on raisin. Our responsibility is to you, our valued clients, and to the well-being of our staff and their families.

A.K.A. remains fully operational and we are committed to supporting you, especially during this challenging time. Apart from team members potentially working remotely, A.K.A. New Media Inc. (A.K.A) and AKA raisin (raisin) are fully operational from both a customer service, and technical perspective.

We are following the direction and advice of local health officials, governments and health organizations, and are prepared to take all appropriate safety precautions to ensure we are able to maintain business continuity, should it be necessary:
  • All staff have the capacity to work remotely from secure environments
  • raisin Account Managers are accessible by email and/or web meeting
  • Phone support may be limited in the event of an office closure. As such, we encourage you to use email as the primary means of communication with your Account Manager
  • Emergency contacts as detailed in your personal Escalation Document are also accessible
  • At an application level, the environments on which raisin operates are fully redundant with 24/7 monitoring and disaster recovery

We also understand that your fundraising may be affected as events and large public gatherings are cancelled or postponed. Please contact your raisin Account Manager to discuss options of potentially migrating your event to be held virtually. The continued success of your fundraising is, and will remain, our priority.

The situation surrounding COVID-19 is fluid and evolving worldwide, and we will continually be assessing our position, and will adapt if necessary. We will keep you informed of any changes by email, and on our website. We appreciate your patience and continued support.

Please contact us if you have any questions or concerns. And most importantly, please stay safe, and look after each other.

Sincerely,
A.K.A. New Media Inc

 

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